Terms and Conditions

This website, ikarustech.com (the “Website”), owned and operated by Ikarus Scientific Instruments & Tools (referred to as "Ikarus Technologies” or “we” or “our” or “us") is provided as a service to you (the “Service”) and is intended to allow its users to browse and/or order products and other goods or services (the “Products”). As a user of this Website (referred to as "you” or “your"), you acknowledge that your use of this Website for any reason, including any transactions you make ("use” or “using") is subject to our terms and conditions mentioned below, which without being limited, include other important hyper-linked sections like the Privacy Policy, Home Delivery Information, Returns are Easy etc. (collectively the “Terms”). In addition, you may find other useful information with our Help & Services section.

1. General

We reserve the right to change these Terms and conditions at any time. Any such changes will be deemed to have taken effect when posted on ikarustech.com (see date at the top) and it is your responsibility to read the Terms on each occasion you use ikarustech.com. By accessing ikarustech.com, registering an Account or using the Services offered by Ikarus Technologies on the Website, you agree to be bound by the Terms. If you do not agree with all or any of the Terms, your sole recourse is to discontinue your use of ikarustech.com.

2. Account and Registered User

2.1 In order to access certain functions of the Service, including the ability to order and purchase Products, you must register and create an account on ikarustech.com, secured by a password (the “Account”). Any Account so created is personal and exclusive to you and is non-transferable to any third party.

2.2 If you register and create an Account, you are a “Registered User”. To be a Registered User, you must be 21 years of age and must provide true and accurate information (including your name, date of birth, e-mail address, credit/debit card details and other details) as requested during the Account creation process. Subject to applicable law, as a parent or guardian of a minor aged between 18 and 21, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account. We may carry out further checks to verify your age with a registered credit reference (or similar) agency and, if we are unable to verify you are over 21 years, we may cancel your order.

2.3 By registering at and using ikarustech.com, you warrant that the information provided by you in the course of the registration process is true and accurate and you undertake to ensure that such information is kept updated. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account. In the event that you have any concerns regarding your Account or become aware of any misuse then you must inform us immediately (see Contact Us for more information and contact details).

3. Order process

3.1 As a Registered User, you may order and purchase Products through the Service. If a payment is applicable to your order for a Product, you agree to pay the full amount for that Product as indicated during the order process, including shipping costs or other charges that may be applicable to such order. You may see our Payment and delivery terms below, or refer to our Help & Services section by clicking here on how to use ikarustech.com and for information on how to place an order. All orders that you place on ikarustech.com will be subject to acceptance in accordance with these Terms.

3.2 The “confirmation” stage sets out the final details of your order. Following that, we will send to you an order acknowledgement e-mail, detailing the Products you have ordered. You may note that this e-mail is not an order confirmation or order acceptance by us.

3.3 After acceptance of your order, completion of the contract between you and us will take place on dispatch of the Products ordered to you if you have paid through your Card or at the delivery of Products at your address, however subject to our receiving full payment for the Products, unless we have notified you that we do not accept your order or you have cancelled it ( refer to Returns are Easy section for details).

3.4 We may not retain details of your order for you to subsequently access on ikarustech.com. Therefore, we suggest that you print these Terms and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, you may Contact Us by clicking here and you will be directed to our Customer Service contact page or you can reach us at [email protected].

3.5 From time to time there may be errors in the pricing of the Products that appear on the Website or during the order process. There may also be errors in transmission resulting in interruption of your purchase. Ikarus Technologies will in good faith try to resolve any issues that may arise as a result of such errors. You agree to cooperate with Ikarus Technologies to resolve such issues, and you agree that Ikarus Technologies shall have full discretion to determine the appropriate resolution in such cases.

3.6 Parties other than Ikarus Technologies may operate stores, provide services or sell their Products on ikarustech.com. Your purchase from these third party sellers are charged at the time you place your order and will be in accordance with the Terms as well as any other terms and conditions that such third party sellers may include. Ikarus Technologies does not warrant the offerings of any of these third party businesses or individuals and purchasing from such third party businesses or individuals is done at your own risk and cost.

4. Payment

4.1 We take payment from your credit or debit card (“Card”) at the time we receive your order for the relevant Products, after we have checked your Card details. We also accept cash or Card payment on delivery of the Products, subject to the conditions mentioned at Section 5 below. Products are supplied subject to availability. In the event that we are unable to supply the Products, we will inform you as soon as possible and a full refund will be given where you have already paid for the Products.

4.2 To ensure that your Card is not being used without your consent, if you select Knet as your favored payment method we will direct you to the Knet payment gateway where you will be asked to enter your Card details (e.g. card number, expiration date, & pin code). Alternatively, if you chose Visa/MasterCard as your preferred payment method you will be directed to the MasterCard Internet Gateway Service website (MiGS), where you will be required to enter your Card details (e.g. card number, expiration date & pin code). We may validate your name, address, and other Personal Information provided by you during the order process against appropriate third party databases. By accepting the Terms, you consent to such checks being made. In performing these checks, Personal Information provided by you may be disclosed to a registered Credit Reference Agency (Knet or MiGS), which may keep a record of that information. You may note that this is done only to confirm your identity and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable law.

4.3 Responsibility to verify the Customer and Customer’s Card Information, and to rightfully authorize the transaction deducting payments from the card lies with the respective payment gateway and /or the issuer bank of the card being used. Ikarus Technologies is not liable for any losses or damages occurring out of fraudulent transactions happening due to attacks or breaches on any payment gateway, attacks or breaches on issuer banks, or due to Customer’s Card details, PIN verification details, password verification details or any other details authorizing purchase on the payment gateway being acquired by persons of malicious intent or persons who may not be the rightful owners of the card.

4.4 The price you pay for the Products ordered is the price displayed on ikarustech.com at the time we receive your order, subject to the following exceptions. While we try to ensure that all prices of the Products on ikarustech.com are mentioned accurately, it is possible that errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling such order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the Products, you will receive a full refund.

4.5 Payment can be made by any method specified at ikarustech.com. For information about secure online ordering, see Security.

4.6 Risk of loss or damage and Title to any Products you order on ikarustech.com shall pass to you on delivery of the Products at the address provided with your confirmed order or on the date of first attempted delivery by us, however subject to us having received full payment for the Products.

4.7 All prices are shown in Kuwaiti Dinar (KD) and include taxes (if applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Home Delivery Information and Delivery & Installation for further details including delivery charges).

5. Payment on Delivery

As mentioned at Section 4.1 above, we also offer our Registered Users the option to pay for the Products ordered, either by cash or Card upon delivery at their address, should they opt for such service during the placement of order/checkout. This service is only available in Kuwait. However, any such payment on delivery shall be subject to the following:

• 5.1 Cash is to be presented to our authorized customer service representative for collection on the spot prior to receiving delivery of the Products ordered. Our customer service representative will also carry a mobile payment terminal for you to make payment by Card (KNet, Visa/Mastercard).
• 5.2 Upon receipt of full payment, the customer service representative will hand over the Products with the invoice and the delivery note.
• 5.3 It may be noted that we do not accept payments by cheque or gift vouchers or discount coupons in place of cash or Card when using Payment on Delivery option (Discount Coupons if applicable, should be applied prior to checkout).
• 5.4 To ensure prompt and timely delivery, the customer will be contacted atleast 30 minutes prior to delivery.
• 5.5 Ordered Products cannot be withheld by the customer on credit. Payment for the Products ordered is to be made at delivery. It may be noted that the person taking delivery of the Products should be the Registered User who had ordered the Products or his/her authorized person, providing adequate proof of such authorization.
• 5.6 In the event where you are not at home or at the specified location for order delivery, the customer service representative will wait at the address mentioned for a grace period of one hour with your ordered Products. Inability to establish contact during that time will prompt him to depart and a call will be made again later in the day. Should that fail, the order will be returned for another attempt on the following day.
• 5.8 In case our customer service representatives are unable to reach the customer within 24 hours of placing the order; it will automatically be deemed as cancelled.
• 5.9 Payment on Delivery option is not available for all Products and Products covered under the Pre-Order category, but is available for select Products as can be seen on the Website during your purchase of Products.

6. Intellectual Property

6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of ikarustech.com shall remain at all times vested in us or our licensors. You are permitted to use this material and/or content only as expressly authorized by our licensors or us.

6.2 All Product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, “Marks”) are trademarks owned by or licensed to Ikarus Technologies, unless otherwise noted. The Marks on ikarustech.com are variously protected by the laws of the State of Kuwait and other countries. Use of any of these Marks may not be made without the prior written consent of Ikarus Technologies, except for the sole purpose of identifying the Products or Services originating from Ikarus Technologies.

6.3 You acknowledge and agree that the material and content shown at ikarustech.com is made available for your personal non-commercial use only and that you may download such material and content only for the purpose of using this Website. You further acknowledge that any other use of the material and content of ikarustech.com is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

6.4 The Website may provide the opportunity for Registered Users to post reviews and other comments, questions, suggestions, or other information (“User Content”) on ikarustech.com. You warrant that any such User Content submitted by you to ikarustech.com is original (and does not infringe the copyright of others), and you hereby grant Ikarus Technologies a perpetual, irrevocable, non-exclusive, royalty free license to use such User Content so submitted, without any further recourse to you, and you hereby waive all rights in such User Content. You agree that you will not post any content that is contrary to public moral or is defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law.

6.5 Ikarus Technologies has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or content posted by any third party.

7. Liability and Indemnity

7.1 Ikarus Technologies does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or Service available through ikarustech.com.

7.2 Ikarus Technologies makes no representation or warranties about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on the Website or Services available through it.

7.3 Although Ikarus Technologies takes reasonable steps to prevent the introduction of viruses, worms or other malicious code to ikarustech.com, Ikarus Technologies does not represent or warrant that the Website or Service or materials that may be made available through the Website are free of such destructive features. Ikarus Technologies is not liable for any damages or harm attributable to such features.

7.4 In no event shall Ikarus Technologies be liable to you or to any third party for any direct, incidental, indirect, special or consequential damages whatsoever (including, but not limited to, lost profits, business interruption, loss of programs or other data on your information system), even if Ikarus Technologies has been advised, knew, or should have known of the possibility of such damages, arising out of or related to: (i) your use of or reliance on ikarustech.com, or any information, hyperlinks or content contained therein, or Services included on or otherwise made available to you through ikarustech.com; (ii) your provision of information, personal or otherwise, to Ikarus Technologies; (iii) the provision of Services by Ikarus Technologies; or (iv) acts or negligence on the part of Ikarus Technologies, its agents or employees.

7.5 TO THE FULLEST EXTENT PERMITTED BY LAW, IKARUS TECHNOLOGIES DISCLAIMS AND EXCLUDES ALL WARRANTIES AND REPRESENTATIONS, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE WEBSITE OR SERVICES, OR WITH RESPECT TO THE ACCURACY, CURRENCY OR COMPLETENESS OF THE INFORMATION PROVIDED BY IKARUS TECHNOLOGIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF A PATENT, TRADEMARK OR OTHER INTELLECTUAL PROPERTY RIGHT.

7.6 Notwithstanding anything herein to the contrary, Ikarus Technologies' aggregate liability (whether in contract, tort or otherwise) for any loss or damage that you may incur on any account whatsoever, arising out of your use of the Website, shall be limited to a sum equal to the amount paid or payable by you for the Product(s) in respect of one incident or series of incidents attributable to the same cause.

7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

7.8 Ikarus Technologies reserves the right to refuse Service, terminate Accounts, remove or edit content, or cancel orders at their sole discretion.

7.9 By using ikarustech.com and/or the Service, you agree, to the fullest extent permitted by law, to indemnify and hold Ikarus Technologies, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of ikarustech.com or the Service, your non-compliance with applicable laws or regulations in the jurisdiction in which you are accessing ikarustech.com or the Service, or any action taken by Ikarus Technologies as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred.

8. Miscellaneous Provisions

8.1 Your use of the Website and the contract between you and Ikarus Technologies shall be governed by the law of the State of Kuwait, without regard to the conflict of law rules, and any dispute between you and Ikarus Technologies will be resolved exclusively in the courts of Kuwait.

8.2 We have selected the Products on the basis that they will be used for personal use only. If you are planning to use them for business purposes, please advise us and also make sure that you are covered by the appropriate insurance. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question. In relation to business users, we do not accept liability for the fitness of Products for business purposes, nor do we accept liability for loss of use of the Product, nor any loss over and above the cost of the Products in the event of a claim for breach of warranty or condition.

8.3 Ikarus Technologies shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused by events of Force Majeure and/or caused, whether directly or indirectly, by circumstances beyond its reasonable control. For the avoidance of any doubt, Force Majeure events shall, without being limited, include war, riots, civil commotion, terrorist attacks, natural disasters, fire, storms, flood, explosions, strikes, lockouts, other industrial action, pandemic, epidemic or other widespread illness.

8.4 Any links or references to other Internet sites (“hyperlinks”) contained on ikarustech.com are provided by Ikarus Technologies merely as a convenience to users of ikarustech.com, and Ikarus Technologies is not responsible for the content or operation of any such linked Internet sites. Any hyperlinks to such linked Internet sites should no way be construed as an endorsement, representation or promotion by Ikarus Technologies as to the content, representations, accuracy, products or Services found or otherwise described in such linked Internet sites. Use of these linked Internet sites is done at your own risk and cost.

8.5 You agree that you will not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by Ikarus Technologies.

8.6 Ikarus Technologies reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract to any third party.

8.7 If any part of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms shall not be affected.

8.8 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the Kuwaiti Law).

8.9 No delay or failure by Ikarus Technologies to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Ikarus Technologies.

8.10 These Terms including the documents or other sources referred to in these Terms supersede all prior representations understandings and agreements between you and Ikarus Technologies relating to the use of ikarustech.com (including the use of Service and/or order of Products) and sets forth the entire agreement and understanding between you and Ikarus Technologies for your use of ikarustech.com.

8.11 When you visit ikarustech.com or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on ikarustech.com. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

9. Discount Coupons

9.1 Discount Coupons distributed by us, if any, are redeemable only at ikarustech.com, unless stated otherwise.

9.2 Discount Coupons are valid during the promotional periods for which they are issued.

9.3 Discount Coupons are valid from their date of issue until the mentioned expiry date.

9.4 Discount Coupons if being used for online ordering, must be used prior to checkout.

9.5 It may be noted that a Discount Coupon cannot be used twice or partially used or exchanged for Webstore Credit.

9.6 Only one Discount Coupon can be used per order, but multiple Products can be ordered.

9.7 All Discount Coupons issued are valid for use in Kuwait only.

9.8 Product orders exceeding the aggregate amount of a 500 KD per order, are not eligible for any Discount Coupons or Online Promotional Sale, unless stated otherwise.

9.9 We reserve the right to exclude without any advance notice, the use of Discount Coupons on select Products or during specific sale periods.

10. General Online Promotions

10.1 Product orders exceeding the aggregate amount of a 300 KD per order, are not eligible for any Online Promotional Sale, unless stated otherwise.

10.2 Online discount sales/ promotional sales are applicable only to those Products, which are shown as being part of such sale on ikarustech.com.

11. Pre-Orders

11.1 Your Pre-Order is also subject to the Terms.

11.2 You can find the official launch date for your Pre-Ordered Product on ikarustech.com.

11.3 We commence delivering Pre-Orders on the day of the advertised Product launch date, provided we have received full payment for such Pre-Order.

11.4 Payment for the Pre-Ordered Product will need to be made along with the Pre-Order.

11.5 Return or replacement of Pre-Ordered Products cannot be made, unless made in accordance with the Returns are Easy policy.

11.6 Active online discount promotions running during a period prior to the launch date of the Pre-Order will not be applicable to Pre-Ordered Products.

12. Contact Us

If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can Contact Us by clicking here or email at [email protected].

13. Returns are Easy

All Products purchased can be returned or exchanged within fourteen (14) days from the date of delivery, subject to the conditions mentioned below:

• All Products we sell are covered by our fourteen (14) day Returns are Easy policy.
• If you would like to return something that you have purchased, we will take it back, as long as it is within 14 days of when you received it and is in its original packaging.
• We accept return of the Products purchased by you or replace them, provided they are in good condition, saleable and merchantable.
• The Products to be returned or replaced do have a defect, do not comply with the specifications or are not as per the order.
• Products can be replaced or returned if they are not genuine or are counterfeit.
• Refunds are made in the same manner as purchase or WebStore Credit, depending on the payment method used.
• Refunds made on Knet, MasterCard, MIGs or Visa may take up to 4-6 weeks to reflect in your account.

14. WebStore Credit

As stated in the Returns are Easy policy, you have the option of having the refund credited to your bank account or as Webstore Credit. Webstore Credit can be used for future purchases on ikarustech.com.

15. Warranty Terms & Conditions

All Products purchased from ikarustech.com will be covered with a 6 months warranty, unless stated otherwise. This warranty covers manufacturing defects and failures under normal usage.

• Any failure or break down of Products during the warranty period will be repaired or replaced.
• Replacement Policy: All the agency products sold through ikarustech.com will be replaced if found defective.
• Standard terms & disclaimers: The warranty terms do not include damages caused by misuse, accidents, or unauthorized repairs.

16. Home Delivery Information

Once you find the Products you would like to purchase on ikarustech.com, add them to your shopping cart and proceed to checkout. We offer reliable home delivery services across Kuwait.

17. Delivery Address

Products ordered from ikarustech.com can be delivered only in Kuwait. You must provide a clear and accurate delivery address to ensure timely receipt of your order.

18. Change in Delivery Address

If there is a change in the delivery address after your invoice has been made, please contact our customer service immediately. Changes may delay the delivery time.

19. Delivery Confirmation

We like to keep you informed of the status and time of your delivery. You will receive an SMS or call from our delivery team before they reach your location.

20. Delivery and Installation Terms and Conditions

In case of absence of the customer, delivery is considered complete if any family member or authorized person at the address signs the delivery note. Installation services (if applicable) are provided by trained professionals.